FAQs

How to use

Assembly Instructions:

For your convenience, detailed video tutorials on how to assemble each piece of equipment have been provided.

Please navigate to the specific product page for your item on our website, where you will find the relevant video links and step-by-step instructions.

Shipping Time

Estimated Delivery Time:
Your order is typically processed and delivered within 3 to 5 business days of purchase.

Important Notes on Shipping:

While we strive for quick delivery, please note that shipping times are estimates and may be subject to minor delays due to factors outside our immediate control, including:

  • Adverse Weather Conditions
  • Inventory Restocking (in times of high demand)
  • Carrier Delays

Have a Question?
If you experience any issues with your delivery or require assistance with tracking, please do not hesitate to reach out to our support team:

Email: support@glorialondon.com

Returns & Refunds

🔄 30-Day General Return Policy

We aim for your complete satisfaction with every purchase. If you are not happy with your item, you may return it within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return and refund, the item(s) must meet the following criteria:

  • The return request must be submitted within 30 days of the original delivery date.
  • The item must be unused and in its original, saleable condition.
  • The item must be returned with all its original packaging.
  • A valid receipt or proof of purchase must be included with your return claim.

How to File a Return

To start the return process, please follow these steps:

  1. Gather all necessary information, including your order number and the reason for the return.
  2. Email our support team at support@glorialondon.com with these details.
  3. Our team will review your eligibility and provide you with clear instructions on how to return your item.

Refunds

Once your return is received and inspected by our team, we will notify you regarding the approval of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10-12 business days.

Customer Stats Chart
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90% of customers love Gloria London
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70% of customers would recommend Gloria London to a friend
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95% of customers are satisfied with their purchase

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